Use a FOB

This category covers the Fixed Object (FOB) functionality. An FOB is a small device used for Electronic Visit Verification (EVV). EVV can be placed from any phone or on the HHAeXchange Mobile App within seven days of the visit.

The following items are required to use EVV:

• FOB Passcode, an 8-digit number sequence providing HHAeXchange with the exact date and time an EVV is generated.

• FOB Device ID, a unique identification number specifying the device that produced the passcode.

Key Terms and Definitions

Term	Definition
Patient	Refers to the Member, Consumer, or Recipient. The Patient is the person receiving services.
Caregiver	Refers to the Aide, Homecare Aide, Homecare Worker, or Worker. The Caregiver is the person providing services.
Provider	Refers to the Agency or organization coordinating services.
Payer	Refers to the Managed Care Organization (MCO), Contract, or HHS. The Payer is the organization placing Patients with Providers.

Complete the following steps to assign an FOB to a Patient Profile.

1. Go to the desired Patient’s Profile and select the General page.

2. On the General page, click the Edit button.

3. Select the Enable FOB Confirmation checkbox. The FOB Device ID and FOB Seal ID fields become available. Complete these fields with the provided numbers on the devices.

   

4. Click the Save button to register to the Patient.

FOB-based EVV issues are routed and sorted in Call Maintenance. There are three specific statuses associated with FOB confirmation issues, described in the table below.

Invalid and Expired FOB Passcode cannot be linked to visits. The only course of action with these issues is to Reject the EVV. FOB Confirmation from Inactive Patient, can be linked if determined that the Patient was mistakenly listed as Inactive.

FOB-based EVV that end up on the Call Maintenance page may have other statuses applied to them, such as Call Out with No Call In or Potential In/Out Mistake. To distinguish FOB issues on the Call Maintenance page, an FOB icon displays to the right of the status:

Complete the following steps to disconnect a Patient Profile from an FOB.

1. Go to the Patient’s Profile and select the General page.

2. On the General page, click the Edit button.

3. Click to deselect the Enable FOB Confirmation checkbox.

   

4. Click Save to complete the disconnection.

   The FOB is now unassigned and can be assigned to a different Patient Profile.

When attempting to register an FOB which is already associated with another Patient, a validation error message populated directing the user to disconnect the FOB from the first Patient before proceeding.

If an error validation message stating The Device ID entered is not recognized as an active FOB…, contact the HHAeXchange Support Team to link the FOB to the Agency.

Successful FOB EVV made on the Mobile App displays with a phone icon with time and date in green on the Visit Info tab.

For Linked and Mutual Cases, enter the FOB information for the Primary Patient.

Once entered, the following confirmation message populates.

FOB setup involves assigning the device to a specific Patient and physically anchoring it in their home. Assigning the FOB to a Patient allows HHAeXchange to authenticate EVV placed using the device and affixing it in the Patient’s home ensures that a Caregiver cannot place fraudulent EVV.

The FOB Device ID is registered directly on the device. The window provides the digital code that the Caregiver enters to Clock-In and Out from the Patient’s home.

This digital code changes every 30 seconds.

The FOB Seal ID is the identification number on the seal used to anchor the device in a Patient’s home. This ID is for reference purposes only allowing Agencies to run internal audits to ensure that the seal ID on file matches the one found in the Patient’s home.