New York EVV Aggregation Most Common Failed Responses

The table below contains the most common failed responses found in the New York EVV Aggregator interface, and the recommended actions to take for successfully addressing those responses in the HHAeXchange system.

All Record Statuses Closed

Response	Description / Recommended Resolution
Success	The record successfully imported into the Aggregator. No further action is required.
Pending	The record is pending in the Aggregator. Record updates with a Success or Failed status when the Aggregator completes processing the record. No further action is required.
Failed	The record failed to import into the Aggregator. Action required.

Items to consider in this process:

A single record can contain more than one failed response. Each failed response is separated by a pipe delimiter (|).
The Owner column indicates which entity is responsible for resolving the failed response.
Records in a Pending status can take between 24-48 hours to process in the Aggregator Portal. When the Aggregator finishes processing the record, HHAeXchange updates the record status to a Success or Failed response. If Pending status persists after 48 hours, contact HHAeXchange via Client Support Portal, select EVV Aggregation Support and include a copy of the State Aggregation Report.
Refer to Client Support Portal for instructions on how to create and submit a request.

Visit Records: Failed Responses Closed

Response	Description / Recommended Resolution
Member ID is required.	Member Medicaid ID is missing. Enter the Medicaid ID in the member’s profile page in the Medicaid Number field.
Member ID is invalid.	Member Medicaid ID must be 8 characters long. Review member’s Medicaid ID and update the member profile > Medicaid Number field.
Member ID does not exist on eMedNY.	Medicaid ID is not recognized by eMedNY. Review member’s Medicaid ID and update the member profile > Medicaid Number field
Date of birth is required.	Date of birth (DOB) is missing. Enter the DOB in the member’s profile > DOB.
Date of birth cannot be greater than the current date	DOB must precede current date. Review member DOB and update the member profile. .
Date of birth does not match the date of birth on eMedNY.	Review member DOB and update the member profile.
National Provider ID (NPI) and MMIS Provider ID combination does not exist on eMedNY.	When NPI and MMIS Provider ID are both present, they must be a valid combination in eMedNY. Update value(s) or remove incorrect value in Admin > Contract Setup > Contract General Page.
National Provider ID (NPI) or MMIS Provider ID is required.	NPI and MMIS Provider ID are missing. Enter the NPI or MMIS Provider ID in Admin > Contract Setup >Contract General Page. Only 1 value is required. The Billing ID on the Contract General page must match the Billing ID used on the claim. If NPI is used on the claim, enter the NPI in the Contract General page and leave the MMIS Provider ID blank. If the MMIS Provider ID is used on the claim, enter the MMIS Provider ID in the Contract General page and leave the NPI blank. The CareBridge (CB) Contract Types NY_EMPBCBS and NY_BCBSWNY must have all 3 Billing IDs entered in the Contract General page- NPI, MMIS Provider ID, and Tax ID.
National Provider ID (NPI) format is invalid.	NPI must be 10-digits long. Only numeric values are allowed.
National Provider ID (NPI) is invalid.	NPI is not recognized by eMedNY. Review and correct NPI.
MMIS Provider ID format is invalid	MMIS Provider ID must be 8-digits long. Only numeric values are allowed.
MMIS Provider ID is invalid.	MMIS Provider ID is not recognized by eMedNY. Review and correct MMIS Provider ID.
MMIS Provider ID is not active on date of service.	MMIS Provider ID is not active for the visit date of service.
Taxpayer ID is required.	Tax ID is missing. Enter the Tax ID in Admin > Contract Setup > Contract General Page > Tax ID.
Taxpayer ID format is invalid.	Tax ID must be 9-digits long with no hyphen. Only numeric values are allowed.
Rate Code or Procedure Code is required.	Rate code or Procedure code is missing. Enter the applicable billing code in Admin > Reference Table Management > Contract Service Codes > Export Code.
Procedure Code length is invalid.	Procedure code must be 5 characters long. Review procedure code Admin > Reference Table Management > Contract Service Codes > Export Code and correct.
Procedure code is invalid.	Procedure code must be in-scope. Applicable billing codes can be found at https://www.health.ny.gov/health_care/medicaid/redesign/evv/repository/app_billing_codes.htm.
Rate Code length is invalid.	Rate code must be 4 characters long. Review rate code in Admin > Reference Table Management > Contract. Service Codes > Export Code and correct.
Rate Code is invalid.	Rate code must be in-scope. Applicable billing codes can be found at https://www.health.ny.gov/health_care/medicaid/redesign/evv/repository/app_billing_codes.htm.
Modifier is invalid.	Modifier must be in-scope. Applicable modifiers can be found at https://www.health.ny.gov/health_care/medicaid/redesign/evv/repository/app_billing_codes.htm.
Modifier length is invalid.	Modifier must be 2 characters long. Review modifier in Admin > Reference Table Management > Contract Service Codes > Export Code and correct.
Service start location code is required.	Service start location is missing. Select Home or Community in the member profile > Address Type. If GPS is used, the member address must be updated with the Address Type GPS with 1 of the service locations (Home or Community). If IVR is used, the phone number must be associated to the member address with a service location in the member > profile. If FOB is used, the FOB device must be associated to the member address in the member > general page.
Service end location code is required.	Service end location is missing. Select Home or Community in the member profile > Address Type. If GPS is used, the member address must be updated with the Address Type GPS with 1 of the service locations (Home or Community). If IVR is used, the phone number must be associated to the member address with a service location in the member > profile. If FOB is used, the FOB device must be associated to the member address in the member > general page.
Service Start Date and Time are invalid. Service start date/time cannot be greater than the current date.	Visit start time/EVV start time cannot be greater than current date. If visit times are correct, please contact the EVV Aggregation team via our Client Support Portal > State EVV Aggregation queue for assistance.
Service end date/time must be greater than Service start date/time.	Visit start time/EVV start time must precede Visit end time/EVV end time. If visit times are correct, please contact the EVV Aggregation team via our Client Support Portal > State EVV Aggregation queue for assistance.
Request cannot be processed. Please try again. Reference Number	Aggregator technical issue. It can take between 24-48 hours for the record to come back with a Success or Failed response. If error persists after 48 hours, please contact the EVV Aggregation team via our Client Support Portal > State EVV Aggregation queue for assistance.
Transaction ID in the URL does not match the submitted Transaction ID in the payload.	Please contact the EVV Aggregation team via our Client Support Portal > State EVV Aggregation queue for assistance.