North Carolina EVV Aggregation Register Alternate Sandata Account

  1. Providers who require HHAeXchange to send data to Sandata on their behalf, as part of the North Carolina data aggregation, must register with Sandata directly. Complete the following steps to register.

  2. Refer to the NCDHHS EVV webpage to ensure that services provided require EVV.

    • Agency Name

    • NPI Number

    • Agency EVV Contact Name (the Account Admin)

    • Contact Phone

    • Contact E-mail Address

    • EVV Vendor Name: HHAeXchange

    • Vendor Contact: Mario Milian and Jason Douglas

  3. Request production credentials from Sandata at ncaltevv@sandata.com to allow HHAeXchange to send data to the Sandata aggregator. Include the following required information in the request:

  4. When Sandata receives the required information, production credentials are created for the Agency. Typically created and issued within 3 business days after Sandata receives the request.

  5. Upon receiving production credentials from Sandata, Providers are to forward these credentials to HHAeXchange to configure the integration. Send to edisupport@hhaexchange.com with the subject line: Sandata/NC EVV Aggregation Credentials and include the following details in the email:

    • Agency Name

    • NPI Number

    • Agency EVV Contact (the Account Admin)

    • Credentials to send data

For any questions on training registration or any of the other issues regarding EVV-readiness, please call or email the Sandata Customer Support Team at (855)940-4915 or email at NCCustomerCare@Sandata.com.

Providers can also contact HHAeXchange with registration questions at edisupport@hhaexchange.com.