Multi-Factor Authentication (MFA)

This feature is enabled by HHAeXchange System Administration. Contact the HHAeXchange Support Team for assistance.

Multi-Factor Authentication (MFA) is an additional user security method that can be required at the Payer level and at the Provider Office level. When MFA is required, users must enter their Username and Password in addition to a unique and random system-generated code, obtained at a secure location such as the verified mobile phone or email address on file.

After MFA is set up, a six-digit system-generated code is sent to the user’s designated secure location email address or mobile phone when they log in. For this reason, shared accounts and accounts using Robotic Process Automation (RPA) are not compatible with MFA.

All users subject to MFA are asked to verify their identity using a unique MFA code every 30 days. Once the code is sent, you have 30 minutes to enter and submit the code on the Authentication page.

MFA Request page