System Login and User Interface

All HHAeXchange platforms are web-based applications requiring an internet connection to access the system. Any disruptions to internet service ends a user’s session, as the HHAeXchange Enterprise platform does not support an offline mode. Additionally, if the system does not detect any activity for 15 minutes, the user is logged off for security purposes. Refer to the 15-Minute System Session Timeout section for details.

  1. Open your Google Chrome or Microsoft Edge internet browser and go to https://hhaexchange.com

  2. On the HHAeXchange homepage, click the Login link.

    hhaexchange.com Login

  3. At the login window, enter user credentials and click the Log In button.

    Client Login Window

    Click the Forgot Password? link and follow system prompts to reset your password.

  4. This step applies only to users with access to multiple portals.

    For users who have access to multiple portals, the system now prompts for an application selection once the Username and Password has been entered.

    Selecting a Portal

  5. The system opens to the Home module, displaying recent System Notifications. The Link Communication tab serves as a communication dashboard for correspondence between Payers and Providers who service Linked Contract Patients. The Notifications tab displays the recent System Notifications issued by HHAeXchange.

  6. The top panel is static* containing the Navigation Panel in the center and links to the Support Center and Logout. User details are also indicated underneath the links along with the system environment in which the user is currently logged into.

    Navigation Panel and User Info, Highlighted in Yellow

    *These items remain permanent at the top of the screen regardless of where the user navigates in the system; allowing for easy navigation between modules and access to HHAeXchange Support.

  7. To log out of the system, click the Sign Out link.

    Sign Out Link

Some users may be required to acknowledge a Privacy and Confidentiality statement before accessing the system. When presented, click the Continue button to acknowledge and route to the Home screen.

Privacy and Confidentiality Acknowledgment

This setting can be adjusted by HHAeXchange System Administration at an Office level for Providers who have multiple offices. Contact the HHAeXchange Support Team for assistance.