Permissions for Linking EVV

The following permissions allow Providers to manage EVV linking to the correct modality. These three permissions are also used to control specific Status values in the Call Maintenance function to reduce the number of EVV on the Call Dashboard defined as Unknown.

• Allow Linking Unrecognized Number controls linking unrecognized numbers. When activated, users can link EVV with and unrecognized number to a visit. This permission controls the following Status values:

  • Phone Number not Found

  • Call ID not Available

• Allow Linking Unrecognized FOB links unrecognized FOBs when EVV is placed using IVR or the Mobile App. When activated, users can link EVV with an unrecognized FOB to a visit. This permission controls the following Status values:

  • Invalid FOB Passcode

  • Expired FOB Passcode

• Allow Linking Unrecognized GPS links unrecognized GPS, when EVV is placed via the Mobile App. When activated, users can link EVV even if the GPS does not correspond to a Patient Address on file. This permission controls the following Status values:

  • GPS Signal Out of Range

These permissions are managed via the User Management functionality. To enable or disable these permissions, go to the Edit Roles page under Admin > User Management > Edit Roles. Select Visit from the Section dropdown field and the applicable Roles. These permissions are located under the Call Dashboard section, as seen in the following image.