How do I deactivate a system user's account?

Only roles with the Inactivate User permission can deactivate a system user. For all other roles, the status field is not available to edit.

  1. Go to Admin > User Management > User Search to find the user.

  2. On the user row, click the edit icon under the Actions column to access the Update User Account page.

  3. From the Status field, select Inactive.

  4. Click Save. Once saved, the deactivated user cannot access the system with their current credentials.