An Update to the HHAeXchange+ Mobile App is Coming!
The refreshed HHAeXchange+ app makes it easier for caregivers to clock in/out, track hours, and follow care plans. Agencies benefit from more accurate visit data and smoother operations—all in one simple app.
Caregiver Access
From November 3 to November 17, the updated HHAeXchange+ app will roll out in waves. Caregivers with automatic updates enabled on their phone will receive the new version simply by signing into the app-no new download needed. Some may see the update sooner than others, but all caregivers with automatic updates enabled will have access to the latest version by November 17.
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If a caregiver does not have automatic updates enabled, they’ll need to manually update the app in their app store by December 3.
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Caregivers downloading the HHAeXchange+ app for the first time after November 3 will immediately be on the updated version.
What’s different about the updated app?
At first login, caregivers will be prompted to set up the following:
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Offline Mode PIN (Required): Helps caregivers stay connected even without internet access.
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Biometric Login (Optional): Fingerprint or Face ID for faster, smoother access.
Once logged in, you see the updated HHAeXchange+ app interface. You’ll start at the Point of Care launch pad:
New Features on the Enhanced HHAeXchange+ App
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Feature |
Description |
|---|---|
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New Look |
A refreshed, user-friendly interface that simplifies workflows, boosting compliance, and empowering care teams. |
| Offline Mode | The improved Offline Mode is more accurate and reliable, letting caregivers access patient info and manage visits even without internet. Once a connection is restored, the app automatically syncs with HHAeXchange. |
| Point-of-Care Launchpad | View visit details, patient info, and tasks at-a-glance – no screen-switching required. |
| Plan of Care Task Icons | Visual indicators for incomplete documentation to improve compliance. |
| Caregiver Documentation | Supports voice notes, text, and images for better record keeping. |
Resources
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Video Overview:
*Some features may not be available to sponsored providers.
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Recorded Webinar: Experience the homecare EVV journey like never before with HHAeXchange’s updated mobile app, now at the center of the action.
This webinar was recorded on October 23, 2025.