Prebilling Hold: Missing Services Portal Approval
When the Require Services Portal Approval field is applied to a Contract Service Code, the visit must meet the approval requirements; otherwise, a Missing Services Portal Approval Problem displays in the Prebilling Review page (top image) and in the Visit Info tab on the Patient calendar (second image).
To resolve this type of prebilling hold, authorized Providers can wait for the appropriate Portal Users to perform the approval requirements. In some cases, if a Portal User cannot fulfill such requirements, Provider Coordinators can perform shift Approval and Denial Locks for the related pending visits.
For instructions regarding shift approval to resolve this hold, refer to Locked Shift Approval.