COVID-19 Agency Dashboard

An Agency Administrator or Owner must first Opt In before the Caregivers for that agency begin to receive daily survey links. Caregivers (in all Disciplines) must be active and have at least one visit for the day to receive the survey. Contact the HHAeXchange Support Team for details, setup, and guidance.

This topic provides an explanation of the COVID-19 Agency Dashboard under Caregiver > COVID-19 Survey which tracks survey responses to the COVID-19 Caregiver Screening Tool. Upon opt-in, all system users have the COVID-19 Survey permission selected. To changeCaregiver > Search Caregiver > Compliance permissions for this feature, see the User Management topic.

The Agency Dashboard is made up of three sections as seen in the following image and described in the table below.

COVID-19 Agency Dashboard

 

Section

Description

1

Date Search

Search for COVID-19 response results by a specific date (defaults to the current date). Click the Export button to generate an Excel spreadsheet file for the selected date. Click the Print button to print the results for the selected date.

2

Tiles

The color coded tiles provide a visual aid for activity and responses (described below). Totals in tiles change as responses are received.

Tile

Description (Indicates…)

Total Sent

The total number of unique Caregivers to whom a survey is sent for a selected date.

Completed – HIGH Risk

The number of Completed surveys with a Yes response. Access the Caregiver Profile and contact the Caregiver if/as necessary.

Completed – LOW/No Risk

The number of Completed surveys with a No response.

Incomplete

The total number of surveys pending responses. This number and decreases as responses are received.

Undeliverable

Total number of surveys that cannot be delivered due to either a missing Mobile ID or Mobile/Text Message Number. Access the Caregiver Profile and enter the necessary information.

3

Results by Caregivers

All Caregivers to whom a survey is sent on a selected date. Each row provides details such as the Caregiver Name, the Caregiver Code, Caregiver Office(s), and responses.