Change Password

Follow these steps to change your password in the Non-Homecare Portal:

  1. Click the gear icon and select Change Password.

    This image shows the user settings, highlighting the Change Password option.

  2. The Change Password screen opens. Enter your Current Password and a New Password. Click the Eye icon to view the password as you type.

    This image displays the Change Password screen and highlighted steps and fields.

    Passwords require at least 8 characters with at least one uppercase letter, one number, and one special character.

  3. Re-enter the new password in the Confirm Password field.

  4. Click the Save icon to save the new password.

When an Agency Admin creates a new user account, the system sends the user an email with a link to set up their password.

  1. Open the email and click the Create Password link.

  2. On the Create Password screen, enter a new password and confirm it.

  3. If required, select Accept Terms and Conditions.

  4. Click Save Password to continue.

  5. This image shows the Create Password screen with fields and steps.

For additional help, see the Self-Service Password Reset help topic.