Alabama EVV Most Common Failed Responses

The tables below contain the most common failed responses found in the AL EVV Aggregator interface, and the recommended actions to take to successfully address responses in HHAeXchange.

All Record Statuses Closed

Response	Description / Recommended Resolution
Success	The record successfully imported into the Aggregator. No further action is required.
Failed	The record failed to import into the Aggregator. Action required.

Items to consider in this process:

A single record can contain more than one failed response. Each failed response is separated by a pipe delimiter (|).
The Owner column indicates which entity is responsible for resolving the failed response.
Records in a Pending status can take between 24-48 hours to process in the Aggregator Portal. When the Aggregator finishes processing the record, HHAeXchange updates the record status to a Success or Failed response. If Pending status persists after 48 hours, contact HHAeXchange through the Client Support Portal, select Category: Data & Integration, Sub-Category: EVV Aggregation Support (EAS) and include a copy of the State Aggregation Report.
Refer to the Client Support Portal topic for instructions on how to create and submit a request.

EVV Visit Records - Failed Responses Closed

Code	Response	Owner	Description / Recommended Resolution
2001	Processing Month - Empty/Invalid Format (CCYYMM)	HHAeXchange	HHAeXchange export issue. Contact HHAeXchange through the Client Support Portal, select Category: Data & Integration, Sub-Category: EVV Aggregation Support (EAS) to resolve.
2002	Processing Month - Processing Month does not match File name	HHAeXchange	HHAeXchange export issue. Contact HHAeXchange through the Client Support Portal, select Category: Data & Integration, Sub-Category: EVV Aggregation Support (EAS) to resolve.
2003	Provider Vendor Id - Required field is blank or in not numeric	HHAeXchange	HHAeXchange export issue. Contact HHAeXchange through the Client Support Portal, select Category: Data & Integration, Sub-Category: EVV Aggregation Support (EAS) to resolve.
2004	Provider Vendor Id - Not a valid Vendor ID	HHAeXchange	HHAeXchange export issue. Contact HHAeXchange through the Client Support Portal, select Category: Data & Integration, Sub-Category: EVV Aggregation Support (EAS) to resolve.
2005	Provider Vendor Id - Vendor ID does not match Vendor Id specified in File Name	HHAeXchange	HHAeXchange export issue. Contact HHAeXchange through the Client Support Portal, select Category: Data & Integration, Sub-Category: EVV Aggregation Support (EAS) to resolve.
2006	Vendor Name - Empty/Invalid Format	HHAeXchange	HHAeXchange export issue. Contact HHAeXchange through the Client Support Portal, select Category: Data & Integration, Sub-Category: EVV Aggregation Support (EAS) to resolve.
2007	Medicaid Id - Empty/Not Numeric	Provider	Member Medicaid ID must be 12-digits long starting with 530. Review Member’s Medicaid ID in the Member Profile > Medicaid ID.
2008	Medicaid Id - Not a valid Medicaid Id	Provider	Member Medicaid ID must be 12-digits long starting with 530. Review Member’s Medicaid ID in the Member Profile > Medicaid ID.
2009	Medicaid Recipient Last Name - Empty/Invalid Format	Provider	Member last name is missing or incorrect length. Review and update the Member Name.
2010	Medicaid Recipient First Name - Empty/Invalid Format	Provider	Member first name is missing or incorrect length. Review and update the Member Name.
2011	Billing Provider Name – Required field is Empty/Invalid Format	Provider	Billing Provider Name needs to match the Payer Program name. Review Contract Name in Contract Setup > Contract
2012	Billing Provider Id NPI – Required field is Empty/Invalid Format	Provider	Billing Provider NPI needs to match the Payer Program NPI. Review Contract Name in Contract Setup > Contract > NPI
2013	Billing Provider Id NPI – Not a valid billing provider NPI	Provider	Billing Provider NPI needs to match the Payer Program NPI. Review Contract Name in Contract Setup > Contract > NPI
2014	Billing Provider Name – Required field is Empty/Invalid Format	Provider	Billing Provider Name needs to match the Payer Program name. Review Contract Name in Contract Setup > Contract
2015	Billing Provider Id Medicaid Id – Not a valid billing provider Medicaid Id	Provider	Billing Provider Medicaid ID needs to match the Payer Program Medicaid ID. Review Contract Name in Contract Setup > Contract > Agency ID 33(b)
2016	Rendering Provider Id NPI – Required field is Empty/Invalid Format	Provider	Rendering Provider NPI needs to match Rendering Provider NPI on claim. Review NPI in Office Setup > Office > NPI
2017	Rendering Provider Id NPI – Not a valid rendering provider NPI	Provider	Rendering Provider NPI needs to match Rendering Provider NPI on claim. Review NPI in Office Setup > Office > NPI
2018	Rendering Provider Id Medicaid Id – Not a valid rendering provider Medicaid Id	Provider	Rendering Provider Medicaid ID needs to match the Payer Program Medicaid ID. Review Office Setup > Office > NPI
2019	Date of service - Required field is Empty/Invalid Format	HHAeXchange	HHAeXchange export issue. Contact HHAeXchange through the Client Support Portal, select Category: Data & Integration, Sub-Category: EVV Aggregation Support (EAS) to resolve.
2020	Date of service – Date of service greater than processing month	HHAeXchange	HHAeXchange export issue. Contact HHAeXchange through the Client Support Portal, select Category: Data & Integration, Sub-Category: EVV Aggregation Support (EAS) to resolve.
2021	Care Giver First Name - Required field is Empty/Invalid Format	Provider	Caregiver First Name has invalid characters. The Aggregator only allows the following characters in the Caregiver Name: alpha letters, hyphens, periods, apostrophe. All other special characters are rejected. Remove all unallowed values.
2022	Care Giver Last Name - Required field is Empty/Invalid Format	Provider	Caregiver Last Name has invalid characters. The Aggregator only allows the following characters in the Caregiver Name: alpha letters, hyphens, periods, apostrophe. All other special characters are rejected. Remove all unallowed values.
2023	Procedure/Service Code - Required field is Empty/Invalid Format	Provider	Enter or update the valid HCPCS Code under Admin > Reference Table Management > Contract Service Code > HCPCS Code.
2024	Procedure/Service Code – Incorrect formatting of Service code and modifier	Provider	Enter or update the valid HCPCS Code under Admin > Reference Table Management > Contract Service Code > HCPCS Code.
2025	Clock In Time - Required field is Empty/Invalid Format (CCYYMMDD HH:MM)	HHAeXchange	HHAeXchange export issue. Contact HHAeXchange through the Client Support Portal, select Category: Data & Integration, Sub-Category: EVV Aggregation Support (EAS) to resolve.
2026	Clock In Address Line 1 - Required field is Empty	Provider	Member address has invalid special characters. Review and update the Member Address.
2027	Clock In Address City - Required field is Empty	Provider	Member address has invalid special characters. Review and update the Member Address.
2028	Clock In Address State - Required field is Empty	Provider	Member address has invalid special characters. Review and update the Member Address.
2029	Clock In Address Zip - Required field is Empty/Invalid Format	Provider	Member address has invalid special characters. Review and update the Member Address.
2030	Clock In Latitude – Invalid Format	HHAeXchange	HHAeXchange export issue. Contact HHAeXchange through the Client Support Portal, select Category: Data & Integration, Sub-Category: EVV Aggregation Support (EAS) to resolve.
2031	Clock In Longitude – Invalid Format	HHAeXchange	HHAeXchange export issue. Contact HHAeXchange through the Client Support Portal, select Category: Data & Integration, Sub-Category: EVV Aggregation Support (EAS) to resolve.
2032	Clock Out Time - Required field is Empty/Invalid Format (CCYYMMDD HH:MM)	HHAeXchange	HHAeXchange export issue. Contact HHAeXchange through the Client Support Portal, select Category: Data & Integration, Sub-Category: EVV Aggregation Support (EAS) to resolve.
2033	Clock Out Address Line 1 - Required field is Empty	Provider	Member address has invalid special characters. Review and update the Member Address.
2034	Clock Out Address City - Required field is Empty	Provider	Member address has invalid special characters. Review and update the Member Address.
2035	Clock Out Address State - Required field is Empty	Provider	Member address has invalid special characters. Review and update the Member Address.
2036	Clock Out Address Zip - Required field is Empty/Invalid Format	Provider	Member address has invalid special characters. Review and update the Member Address.
2037	Clock Out Latitude – Invalid Format	HHAeXchange	HHAeXchange export issue. Contact HHAeXchange through the Client Support Portal, select Category: Data & Integration, Sub-Category: EVV Aggregation Support (EAS) to resolve.
2038	Clock Out Longitude – Invalid Format	HHAeXchange	HHAeXchange export issue. Contact HHAeXchange through the Client Support Portal, select Category: Data & Integration, Sub-Category: EVV Aggregation Support (EAS) to resolve.
2039	Units Used – If entered should be numeric	HHAeXchange	HHAeXchange export issue. Contact HHAeXchange through the Client Support Portal, select Category: Data & Integration, Sub-Category: EVV Aggregation Support (EAS) to resolve.
2040	Duplicate record – Either sent in current/prior files	HHAeXchange	HHAeXchange export issue. Contact HHAeXchange through the Client Support Portal, select Category: Data & Integration, Sub-Category: EVV Aggregation Support (EAS) to resolve.
2041	Clock In Time Method- Required field is Empty/Invalid Value	HHAeXchange	HHAeXchange export issue. Contact HHAeXchange through the Client Support Portal, select Category: Data & Integration, Sub-Category: EVV Aggregation Support (EAS) to resolve.
2042	Clock Out Time Method- Required field is Empty/Invalid Value	HHAeXchange	HHAeXchange export issue. Contact HHAeXchange through the Client Support Portal, select Category: Data & Integration, Sub-Category: EVV Aggregation Support (EAS) to resolve.