What's New: February 2026

Caregivers at agencies that are contracted with Caribou Rewards now see a banner within the HHAeXchange+ Mobile App. Clicking the banner opens Caribou's web portal in the mobile device's browser.

Several enhancements have been made in the Conflict Management Dashboard, making for a smoother user experience.

The Visit Type filter lets you narrow conflicts by the status of the underlying visit: Scheduled, Confirmed, Billed, or Paid.

There are new multi-select filters for County and Service Code.

The Conflict ID and Ref Conflict ID fields have been merged into a single field, allowing for simplified cross-agency communication.

Providers in Illinois can now process IDOA claims through the standard E-Billing workflow. This enhancement allows IDOA contracts to be configured for E-Billing, routes claims through Billing Review for better exception management, and enables batch exports in the required IDOA format directly from the E-Billing feature. The legacy workaround process will be retired, streamlining billing and improving visibility for IDOA claims.

For more information, see Create a New E-Billing Batch.

The Clinical MD Orders feature now includes an electronic signature requirement for the Nurse’s Signature section of the Physician’s Order. This enhancement ensures that all MD Orders are properly authenticated, supporting the validation of clinical decisions, prescriptions, and care instructions.

For more information, see MD Orders Feature.

Enhancements to the Clinical MD Order feature now allow users to seamlessly push updates between the Assessment and the MD Order. This update improves workflow efficiency, reduces duplicate data entry, and helps ensure that clinical documentation and physician orders remain accurate and aligned across records.

For more information, see MD Orders Feature.