What's New: December 2025

Enterprise Version 25.12.01

We’re excited to introduce the latest enhancements to your home healthcare experience! This release brings new features designed to simplify care coordination, reduce administrative work, and help your team focus on what matters most—delivering quality care. Explore what’s new and see how these improvements make your work more seamless than ever.

HHAeXchange is permission-based, so access to certain features may vary depending on your role and organization settings.

Enhancements

The data from any of the charts on the Conflict Management Chart View page can now be exported as an Excel or CSV file by clicking the Download button.

Top Members Bar Chart on the Conflict Management Chart View Page with Download Button selected

For more information, see Conflict Management Dashboard.

There are two new metrics available on the Conflict Management Chart View page:

  1. % of Visits with Conflicts: Shows a ratio of Visits to Conflicts

  2. % of Members with Conflicts: Shows a ratio of Members to Conflicts

    Conflict Management Metrics with new KPIs selected

For more information, see Conflict Management Dashboard.

In Conflict Management, the Status search field now allows you to select multiple statuses. This allows you to see all types of unresolved conflicts at the same time.

Conflict Management Search Fields with Status field selected

For more information, see Conflict Management Dashboard.

The No Services Alert is now available. This new alert notifies the Payer that a Member is not receiving services within a configurable timeframe.

The Alerts Management page showing two No Services alerts

The Payer sets up the alert so that it triggers after a certain number of days with no services.

For more information, see Real Time Alerts.