Caregivers in Multiple Offices Overview

This feature is activated by HHAeXchange System Administration. Contact HHAeXchange Support Team for details, setup, and guidance.

Several agencies have multiple offices (locations) across an area that require their Caregivers to service Patients under multiple offices. The Caregiver Multiple Office feature allows Agencies to create a single Caregiver profile for multiple offices by assigning a Primary and a Secondary Office(s).

The Caregiver Multiple Office feature is optional and available for those Agencies who choose to streamline their Caregiver profiles. Existing profiles or processes are not affected by activating this functionality. Refer to the System Requirements for essential parameters.

This category solely covers the functionality and operations of the Caregiver Multiple Office feature in the HHAeXchange system.

Refer to the Caregiver Management category to access general details on Caregiver pages.

Key Terms and Definitions Closed

Term	Definition
Patient	Refers to the Member, Consumer, or Recipient. The Patient is the person receiving services.
Caregiver	Refers to the Aide, Homecare Aide, Homecare Worker, or Worker. The Caregiver is the person providing services.
Provider	Refers to the Agency or organization coordinating services.
Payer	Refers to the Managed Care Organization (MCO), Contract, or HHS. The Payer is the organization placing Patients with Providers.