Contact and Support

Check out some of our top resources for help and support:

• See our FAQs FAQs for answers to top questions from other HHAeXchange users.

• View our Troubleshooting Guides for common hold and error reasons and their resolutions.

• Use the Search bar in the top right to search all of our knowledge resources.

Customer Support

Can’t find what you are looking for? Our team is here to help. Have your Customer ID and Environment Type ready. They are found on the Profile Menu at top right of the HHAeXchange platform.

• Submit a Ticket

• Client Support Portal Setup Instructions

Feedback

Your feedback is important so we can make the knowledge base a helpful resource for you! Share your feedback and submit content ideas at the link below.

Submit your Feedback here

Remote Support

Technical Customer Care Representatives use the Remote Support application to access your local computer to troubleshoot the issues you report.

When instructed by a Technical Customer Care Representative, click here to download the HHAeXchange Remote Support application. For Mac users follow these instructions.