Conflict Management Dashboard

The Conflict Management Dashboard under Action > Conflict Management Dashboard helps providers quickly identify and resolve conflicts on overlapping caregiver visits.

You get visibility into conflict details, statuses, and financial impact across your network. The Conflict Management Dashboard offers improved conflict tracking and resolution capabilities, ensures accurate billing and reduces improper payments .This powerful tool:

Ensures compliance with EVV regulations.
Strengthens payer confidence in patient care delivery.
Safeguards against fraud, waste, and abuse.
Enhances Financial Health – Resolve conflicts before billing, reducing revenue impact.

Conflict Management Dashboard Definitions Closed

Term	Definition
Conflict	A set of visits that overlap, either partially or entirely.
Conflict Type	Refers to the nature of the conflict. Click the Information icon (i) next to the Conflict Type header in the dashboard and pages where Conflict Types are displayed to see the definition: Time-Distance: The distance between two visits is too far to travel between the End Time of the first and the Start Time of the second. Exact Schedule Time Match: The scheduled time of one visit is the same as another visit. Exact Visit Match: The confirmed Start/End times of one visit are the same as those of another visit. Exact Schedule and Visit Time Match: Both the Scheduled and Confirmed times of one visit match those of another visit. Schedule Time Overlap: The Scheduled time of one visit partially overlaps with another visit. Visit Time Overlap: The confirmed Start and/or End times of one visit partially overlap another visit. Schedule and Visit Time Overlap: Both the Scheduled and Confirmed times of one visit partially overlap another visit.
Conflict Status	Current status of the conflict, which matches the status in the provider portal: Open/In-Progress: A conflict is identified. The providers involved in the conflicting visits are in communication and working towards resolving the conflict. Resolved: Action was taken by both providers associated with the conflict and resolution of the conflict was reached. No Response: On the provider side, this indicates that one provider reached out to the second provider involved in the conflict, but the second provider has not acknowledged the communication.
Unresolved Impact	Estimated monetary value of conflicts that are not yet resolved. It consists of a Shift calculation which takes into account the billable value of the entire duration of the visit and an Overlap calculation which only estimates the financial impact based on the amount of time the two visits overlap.
Restricted	This legend displays when the patient is associated with a different payer. In this case, Restricted is shown instead of PHI/PII.

Dashboard Page Overview Closed

The Dashboard page under Action > Conflict Management Dashboard includes several dashboards identifying the number of conflicts for each category represented. All dashboards on this page show the number of conflicts, potential monetary impact for unresolved conflicts, and the final monetary impact of resolved conflicts. You can access conflicts spanning visits over an 18-month period to view trends and assess progress.

The Conflicts Overview dashboard at the top of the page shows the number of conflicts identified today, in the last 7 days, and the last 30 days. The dashboard also shows the monetary impact based on Shift, which accounts for the billable value of the entire duration of the visit, and Overlap, which estimates the financial impact based on the amount of time the two visits overlap.

The dashboards automatically display data for the last 7 days. To change the date range, enter a new date range and then select the Search icon. Use the Export button to export data from the dashboard. Click the blue text to access more information about the conflict.

Dashboard	Type
Conflicts by Type	Shows the number of conflicts by category. Use to identify the number and monetary impact of the conflicts depending on their nature. Click the Information icon within the Conflict Types header to display the definition of the conflict types listed.
Top 10 Agencies with Multiple Conflicts	Lists providers with whom the most conflicts occur.
Top 10 Caregivers with Multiple Conflicts	Identifies the caregivers associated with the greatest number of conflicts.
Top 10 Patients with Multiple Conflicts	Identifies the patients associated with the greatest number of conflicts.
Top 10 Payers with Multiple Conflicts	Identifies the payers associated with the greatest number of conflicts.

Conflict Management Notifications Closed

The Notifications feature under the Bell icon displays all Conflict Management notifications.

You can search notifications by the Notification Type.

Notification Type	Definition
New Conflict	New Conflicts.
No Response	Notifications without a response.
Resolved	Resolved notifications.
From Payer	Automatic Reminders from the Payer.
Communication From Provider	Messages manually sent from the Provider.
Communication From Payer	Messages manually sent from the Payer.

Select the Click here link to view the conflict.

Other Resources

Conflict Management Page

Enable Conflict Management Dashboard

External Agency Contacts Page

Flagged for Review Page

Conflict Management Video