Conflict Management Dashboard
The Conflict Management Dashboard under Action > Conflict Management Dashboard helps providers and payers quickly identify and resolve conflicts on overlapping caregiver visits.
You get visibility into conflict details, statuses, and financial impact across your network. The Conflict Management Dashboard offers improved conflict tracking and resolution capabilities, ensures accurate billing and reduces improper payments .This powerful tool:
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Ensures compliance with EVV regulations.
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Strengthens payer confidence in patient care delivery.
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Safeguards against fraud, waste, and abuse.

Term | Definition |
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Conflict | A set of visits that overlap, either partially or entirely. |
Conflict Type |
Refers to the nature of the conflict. Click the Information icon (i) next to the Conflict Type header in the dashboard and pages where Conflict Types are displayed to see the definition:
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Conflict Status |
Current status of the conflict, which matches the status in the provider portal:
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Unresolved Impact | Estimated monetary value of conflicts that are not yet resolved. It consists of a Shift calculation which takes into account the billable value of the entire duration of the visit and an Overlap calculation which only estimates the financial impact based on the amount of time the two visits overlap. |
Restricted | This legend displays when the patient is associated with a different payer. In this case, Restricted is shown instead of PHI/PII. |

The Dashboard page under Action > Conflict Management Dashboard includes several dashboards identifying the number of conflicts for each category represented. All dashboards on this page show the number of conflicts, potential monetary impact for unresolved conflicts, and the final monetary impact of resolved conflicts.
The Conflicts Overview dashboard at the top of the page shows the number of conflicts identified today, in the last 7 days, and the last 30 days. The dashboard also shows the monetary impact based on Shift, which accounts for the billable value of the entire duration of the visit, and Overlap, which estimates the financial impact based on the amount of time the two visits overlap.
The dashboards automatically display data for the last 7 days. To change the date range, enter a new date range and then select the Search icon. Use the Export button to export data from the dashboard. Click the blue text to access more information about the conflict.
Dashboard |
Type |
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Conflicts by Type |
Shows the number of conflicts by category.
Use to identify the number and monetary impact of the conflicts depending on their nature. Click the Information |
Top 10 Agencies with Multiple Conflicts |
Lists providers with whom the most conflicts occur. |
Top 10 Caregivers with Multiple Conflicts |
Identifies the caregivers associated with the greatest number of conflicts. |
Top 10 Patients with Multiple Conflicts |
Identifies the patients associated with the greatest number of conflicts. |
Top 10 Payers with Multiple Conflicts |
Identifies the payers associated with the greatest number of conflicts. |