Case Broadcasting Overview

The Case Broadcasting feature is available throughout HHAeXchange and under Action > Broadcast Dashboard. This feature allows Coordinators to send messages about a single visit (Single shift) or a Master Week (Permanent shift) to their Agency’s Caregivers.

Caregivers see these broadcasts on the Mobile App and can respond with the Thumbs Up icon (interested) or Thumbs Down icon (not interested) to available work shifts.

Broadcasted Shifts on Mobile App

  • When interested in an open shift, the request is logged in the Enterprise app and sent to the Broadcast Dashboard to be assigned by the Coordinator.

  • When uninterested in an open shift, the open shift no longer displays on the Caregiver’s Mobile app or on the Enterprise app.

Coordinators sort through past Broadcasts and Caregiver requests, and either revoke or rebroadcast a past broadcast; or assigns or rejects the Caregiver’s requests. For further guidance and instructions on Case Broadcasting in the Enterprise app, see the Mobile App Case Broadcasting topic.