Frequently Asked Questions

This topic lists the most frequently asked questions and their answers about the HHAeXchange Enterprise Portal. Click a category to review the top questions.

The user must update the app from the Apple App Store or Google Play Store. Read more here.

If you need to change your language, follow the steps below. Read more here.

Our app supports many languages. Tap Select Language from the Menu to see the current list. You can change the language from the login screen or from the Menu. Read more here.

This article explains how to clock in and out of a patient visit using the HHAeXchange app. Read more here.

This article explains how to clock in and out of a scheduled patient visit using the HHAeXchange+ Mobile app. Read more here.

After downloading the app, follow the steps below to create your account. Read more here.

You can select + New Unscheduled Visit from the Schedule page to create a new unscheduled visit. You can make an unscheduled visit for any patient you have access to, whether you have previously worked with the patient or not. You can also create a new unscheduled visit from the Patients page. Read more here.

You can attach a note to a visit for future reference. Follow the steps below to enter a visit note. Read more here.

Use the Connections page to switch between agencies/offices. Read more here.

Visit the HHAeXchange page on the Apple App Store or Google Play to install the app. Read more here. 

Visit the HHAeXchange page on the Apple App Store or Google Play to install the app. Read more here.

If set up by your agency, you can edit a visit that has already taken place. Read more here.

To reset your mobile app password in theHHAeXchange App: Read more here.

Complete the following steps to reset your password in the HHAeXchange+ Mobile app: Read more here.

To set your availability, your office/agency must enable this feature.

The My Availability function lets you set, review, and change your availability preferences. Follow the steps below to set your availability. Read more here.

If your agency uses the HHAeXchange App, you're responsible for installing the app onto your mobile device. This article walks you through downloading the app and signing up for the first time. Read more here.

This article walks you through the steps to register for the HHAeXchange+ Mobile app. Read more here.

If your agency uses this feature, you will see Chat on the navigation bar at the bottom of the Menu.  A bubble counter shows the number of chat sessions with one or more unread chats. Read more here.

You can view your availability preferences once your agency enables access to the availability function on the HHAeXchange+ Mobile app. Read more here.

The app treats Linked Patient Shifts as two individual shifts when not handled as a consecutive shift. Each shift requires a clock in and out. Read more here.

Complete the following steps to switch between your connected agencies. Read more here.

When set up by your agency, the consecutive shifts feature allows you to perform a single clock-in and clock-out for multiple consecutive shifts for the same patient or one consecutive shift for two linked patients, such as a husband and wife receiving back-to-back services at the same address. Read more here.

After downloading the app and creating your account on the app, follow the steps below to find your Mobile ID.

  • From the main screen, tap the three-dot menu on the top right.

  • Your Mobile ID is listed at the top of the menu, just below your name. Read more here.

You must update the app from the Apple App Store or Google Play Store. Read more here.

Check to make sure the caregiver is using the following phone versions:

  • Apple iPhones must use iOS version 11.0 or higher

  • Android phones must use version 6.0 (Marshmallow) or higher Read more here.